Returns & Refund Policy
Last Updated: November 17, 2025
At Karsen Republic, we want you to feel confident shopping with us. If something isn’t right, we’re here to help. This policy outlines how returns, exchanges, and refunds work when you purchase from karsenrepublic.com.
1. 30-Day Return Window
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, items must be:
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Unused and unworn
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In their original packaging
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In the same condition as received
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Free from damage, stains, or signs of wear
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Accompanied by proof of purchase (order number or receipt)
Items that do not meet these conditions may not be approved for return.
2. Non-Returnable Items
For hygiene and safety reasons, certain items are final sale and cannot be returned:
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Intimate wear
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Personal care items
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Opened kitchen tools or consumables
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Clearance or final sale items
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Gift cards
If an item is non-returnable, it will be clearly indicated on the product page.
3. Return Process
To initiate a return, email us at:
📧 support@karsenrepublic.com
Include:
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Your order number
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The item(s) you wish to return
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Photos (if the item arrived damaged or defective)
Once your return is approved, we will provide return instructions.
Please do not send your item back without contacting our team first. Unauthorized returns may not be processed.
4. Return Shipping Costs
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Customers are responsible for return shipping fees unless the item arrived damaged, defective, or incorrect.
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For defective or wrong items, we will cover return shipping or issue a free replacement.
We recommend using a trackable shipping service.
Karsen Republic is not responsible for lost return packages.
5. Refunds
Once your return is received and inspected, we will notify you by email. If approved:
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Refunds are issued to your original payment method
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Processing times may vary depending on your bank (3–10 business days)
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Shipping costs are non-refundable unless the return is due to our error
If your return is not approved, we will notify you with a clear explanation.
6. Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item or size, please:
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Request a refund for your original order
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Place a new order for the item you want
This ensures faster processing and better availability.
7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Email: support@karsenrepublic.com
Include:
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Your order number
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Clear photos of the issue
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A brief description of the problem
We’ll arrange a replacement or a full refund at no additional cost to you.
8. Cancellations & Order Changes
Because orders begin processing immediately, cancellations or changes can only be made within 12 hours of ordering.
If your order has already been processed or shipped, we cannot cancel it.
You may return the item once it arrives.
9. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or credit card provider
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If the issue persists, email us at support@karsenrepublic.com
We’ll assist you promptly.
10. Contact Us
For any questions about returns or refunds, please reach out to our support team:
We’re here to help.